Return & Refund

At Zahra Fragrances, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which customers may request a return or refund for products purchased from Zahra Fragrances. By placing an order with us, you agree to the terms outlined in this policy.

Return Timeframe:
Customers are eligible to request a return within seven days of receiving their parcel. Any return request submitted after this seven-day period will not be accepted under any circumstances.

Return Eligibility:
All products purchased from Zahra Fragrances are eligible for return, provided the return request is made within the allowed timeframe and complies with the conditions stated in this policy.

Return Conditions:
Products must be returned in their original condition and packaging. Customers are responsible for ensuring that returned items are properly packed to avoid damage during return transit.

Return Shipping Responsibility:
The cost of return shipping must be paid by the customer. Zahra Fragrances does not cover or reimburse any return courier or shipping charges.

Refund Eligibility:
Refunds are only applicable in cases where there is a genuine issue with our product. This includes concerns related to product longevity, fragrance performance, or if the fragrance received is not the same as what was originally described or referred to at the time of purchase.

Refund Method:
All approved refunds will be issued in the form of store credit only. No cash refunds or bank transfers will be provided under any circumstances.

Non-Refundable Charges:
Original shipping charges paid at the time of order placement are non-refundable, even if the product is returned or refunded.

Inspection and Approval Process:
Once the returned product is received, it will be inspected by our team. Refund or store credit approval is subject to verification of the reported issue and compliance with this policy.

Policy Misuse:
Zahra Fragrances reserves the right to reject return or refund requests if misuse, false claims, or policy abuse is suspected.

Policy Changes:
Zahra Fragrances reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will take effect immediately once published.

Contact Information:
For return or refund requests, customers may contact Zahra Fragrances at zahrafragrances02@gmail.com or call +92 331 2999786 within the eligible return period.